Urban Plumbing & Heating Ltd.

Urban Plumbing and Heating came highly recommended, and they absolutely lived up to it. Marco replied to me first thing in the morning, and because of the urgency had a technician at my home that same morning. The technician worked directly with the manufacturer, Rinnai, to order the necessary parts and clearly explained the plan moving forward. My Rinnai Combi-Boiler is now repaired and running perfectly.  Everyone I spoke with at Urban was professional, knowledgeable and polite. I will definitely use them again.

I had a disastrous leak in my suite while I was away on holiday that affected five of my neighbours, two common hallways and multiple ceilings and walls. I organized a replacement toilet through Urban - taking time out of my vacation from 10, 000 kilometres away - to ensure I had a working toilet upon my return home. One of the owners, Carmine, and his business partner were out of town and some balls were dropped. The plumber was essentially a no show - this was not a window replacement, or flooring - this was a life necessity. I could have left a crap Google review, however I contacted Carmine with an email explaining what happened and my disappointment. He STEPPED UP right away, sent me an email apologizing and taking responsibility and ownership of mistakes that were made. HUGE respect for his accountability in this instance. Highly recommend giving your hard earned dollars and trust in Urban Plumbing and Heating after this incident. I have to do a renovation in my apartment and I know that Carmine Zuzolo will go out of his way to make sure it’s done right. In a world of very little accountability? Carmine showed integrity and professionalism. BIG kudos to him.

Not telling me about the 1.5 hrs minimum charge policy during the first booking communication, though their plumbers do decent jobs. Your industry standard of 25 years does not mean you are not obliged to communicate this to your new clients. I receives none such info in my Nov 2025 and Jan 23, 2026 bookings. Just because I processed A/P on the job for your bills, doesn't mean I know your billing policy because the bills are approved by managers before passing to accounting for cheque run.

Carmine and his team went above and beyond to assist with numerous complex issues in our suite. Jason our technician was absolutely wonderful in servicing our unit. He was friendly, knowledgeable and arrived EARLY to our appointment. He had no problem walking us through everything he was doing and actually took the time to explain it thoroughly. We cannot thank him and the team at Urban Plumbing and Heating enough!

Unfortunately, our Strata managers, Tribe Management, hired this plumbing company. The plumber attended twice for a major leak in the garage below my commercial unit and found no leaks, water damage, or moisture in my space. Despite this, they provided no proof that the leak originated from my unit, did not inspect or follow up with any residential units above, and still blamed me. I was billed for "tightening" an already closed shut-off valve and held responsible for a large volume of water, which is not logical and was never supported by evidence. Poor investigation, poor communication, and an unfair charge.