Caper Plumbing Inc

Absolutely recommend Caper plumbing. Knowledgeable, reliable plus clean up after and you wouldn’t even know they were there. Their quotes are accurate and pricing is more affordable than others I had gotten. I wish I could given them more stars then 5. For now they have my business and loyalty.

Caper has helped me several times. I have called them with urgent requests and requests to do work that wasn’t as urgent. The guys coming out are great, prices are fair and they help give suggestions on how to proceed that has saved me money! I love having local services exceed my standards. Great company.

Matthew was awesome and very accommodating to make the outdoor plumbing repairs swift and painless. I will recommend and use again! 100%

We needed a repair made as soon as possible. The gentleman that came was very polite. He also showed me what to do if the problem happened again.

Matt did the quote for us and we told him specifically that a wall had to be built in the bathroom first (for the faucets/shower) and the insulation/vapor barrier (even showed him the fiberglass insulation we had) had to be installed first by my contractors before the plumbing work started. He said he got it and agreed that he would coordinate with my contractor, who he also knew. We trusted him and left the key for them to come in the house while we were away for a week. When we were back, the new bathtub was in without faucets as the wall was not built and no insulation. We spent extra time and effort to put the insulation and vapor barrier in with the tub there. He could have contacted us first if he was unable to coordinate with the contractor. The job should pause. We are the owners, not the contractors or him. Instead, without any communication with us, they just installed the tub while they still needed to come back to installing the faucet. We just let it go and moved on without complaining and paid 85% according to his invoice. They had me go back to Rona to get a cartridge replacement as he said the brand new set I got was defective too. For the last visit, the technician, Cody, showed up and replaced the cartridge and ensured there was no leaking from the drain. (Cody assisted another plumber during previous visits while I was out of town.) We had a good chat and I told him that we weren’t happy with Matt as he couldn’t get his clients’ request right after agreeing or how he delivered the info to his staff. Cody was helpful and I would definitely hire him for future work if he no long works for Matt. Cody helped to deliver my unsatisfactory to Matt and Matt left me a voicemail immediately questioning why was I angry with his guy (even I wasn’t angry with Cody at all). He threatened me for an extra trip charge and emailed me another invoice of almost $200 extra with a work list that either not true or it’s already included in the initial quote. He should at least communicate with his staff first before accusing his clients. Except the initial quote meeting, he became rude and threatening. He doesn’t care about customer satisfaction and doesn’t like being asked simple questions or willing to listen. I was planning to replace the water tank to a tankless and consulted Cody about it while he was there, but now I paid the rest of the 15% and I am sure I will never deal with this company again. Go ahead and send me another invoice for your time reading my review, dear owner.