Kootenay Plumbing & Heating

Chris left us in the lurch for a service appointment on our gas heater. He showed up 5 hours early without calling even after I told him we had dental appts. in town. He suggested he'd just stay and lock up when he left. We have pets that could easily slip out and disappear with strangers here, so we asked him to come back at the scheduled appt time. He agreed. Didn't show. Said he can't come back for 2 months. Very unprofessional and disappointing.

Very unprofessional and uncourteous on the phone, and unhelpful. Our basement recently flooded due to a sump pump breaker issue, unrelated to the pump itself. Told the guy that I’d please like an audible alarm installed on the high level as a precaution to prevent recurring overflowing until electrician can come to install a dedicated circuit, as the restoration company requires their drying fans going continuously which is occasionally tripping out the breaker for the pump. (It’s impractical to run 10 extension cords downstairs) In my mind this is an emergency, as it keeps reflooding our floor. I was told nobody was available until at least next week to help me. This job literally would have taken them five minutes, and potentially been a huge aid in the time period of our basement drying and repairs. Our house is five minutes from their shop. Do not waste your time with this company

I called them to replace my faulty hot water tank and they replaced it the very next day. I really appreciate how quickly they responded.

Very pleasant to deal with. I called about a clogged water line, and they were onsite to fix it in a reasonable amount of time. I would not hesitate to call them again for any plumbing issues.

Great costumer service! Mix my furnace rally fast! Thanks