Five Star Plumbing Heating & Air Conditioning

Unbelievably great and professional service . We came home on a Friday at 5:00 pm after a long hot day at work and our AC unit was blowing warm air. My husband tries calling all the big box businesses and we are declined ,call after call ,any service or help ( to busy, to booked) I call over to Five Star and Ryan (the service manager)answered first ring. Within an hour he shows up and fixes our AC unit . Anytime we have any issues they will now be our first call and we will highly recommend this company to anyone ! Also should mention the cost for the repairs wasn’t over the top , even being an after hours rate. Thank you Five Star. You made our weekend more enjoyable and thank you Ryan for the amazing service !

The level of satisfaction I've experienced with Five Star Plumbing Heating & Air Conditioning has been awesome. They truly understand what customers need and deliver beyond expectations. My inquires were responded to immediately and the issue was resolved within hours. Definitely would refer them to friends and family.

Very good service. Ryan inspected both units very thoroughly making sure they would react as they should in hot or cold weather so I could have peace of mind in either summer or winter...really liked the advice he gave me on maintenance... thankyou five star for having such good technicians and service...you are my go to for my house's climate health ...all the best to you's ...Gloria S

Early December the day before the cold -30 was to happen the furnace in my home had quit working all together. In a panic I had called on a few places and had no luck. The last place on my list was Five Star and Ryan had answered and asked me a couple of trouble shooting questions. He then told me service will be there in a few hours which I was extremely relieved. Coltan had arrived in a respectful time and quickly assest the problem and made a quick trip to retrieve the part and had that installed in no time. I did receive the invoice by email and had a question about it so I spoke with Bernice and she told me she will look into this immediately and address this to Ryan. I didn't expect a response so quickly from Bernice and she told me they had taken care of my question regarding the invoice. My experience with Five Star was amazing and knowing their customer service is very quick and professional. Thank you Ryan, Coltan and Bernice. What a team!!!

We had the misfortune of using five star plumbing during the week of Christmas. Our furnace was throwing an error code where we could still get heat in the house, but it wouldn’t go over 21. We called five star because our regular company was booked and they were able to send someone out. They were at our place for quite some time unsure of the issue. They "fixed" it day one and as soon as they left it error coded again. We called them back immediately and they arranged for someone to come out the next day. The same guy showed up…He was again at our place for quite some time, spent the majority on the phone with his service manager and then at one point he told us "I’m running out of ideas on what the issue could be". Then he had to abruptly leave for a family emergency, but said he was done and fixed the problem. This was on the 24th of Dec to boot. We noticed the furnace was still throwing the same error code and we thought maybe it just needed to run a cycle so we would give them the benefit of the doubt. Well we woke up on Christmas morning to our house at 14 degrees… so we gave them a call promptly in the morning only to be spoken to rudely, we get it it was Christmas. They left us high and dry on Christmas Day, the person on the phone stated "I can’t guarantee the work done by the employee yesterday and we will have to charge if we come out today even if we can’t fix it" I guess they don’t stand by their workers and their work? So we had to spend our Christmas rounding up space heaters for our house to stay warm. We called again the 26th because we again wanted to see if they would fix their mistake. They sent someone out, but this time it was a different guy named Graham. He was here for roughly an hour and fixed the problem immediately… We were also given a $1,200 bill after all and said was done and never received a quote. It has been like pulling teeth to get any sort of clarification on the bill as well. We just finished dealing with Five Star this week and it’s APRIL. They knocked off $100 and got our part warrantied. So we ended up paying $900. We definitely won’t be using this company again and will be warning our friends and family of how we were treated. 10/10 would not recommend.