Artisan Plumbing & Heating Ltd.

⭐☆☆☆☆ Very disappointed with Artisan Plumbing & Heating Ltd. The plumber and supervisor were rude and dismissive when questioned, and the service focused on unnecessary work that appeared aimed at overcharging rather than properly fixing the issue. Their staff was working in the upstairs bathroom to fix a water dripping issue, but instead of resolving it, their unprofessional handling caused flooding in my unit three separate times. I have attached a video that clearly shows the amount of water flooding into my unit, which anyone can see. I would not recommend this company.

Our building uses Artisan for regular services so I hired them to replace my hot water tank. All went smoothly, they kept my place clean. It did take longer than I thought it would because they were doing another hot water tank in the building and splitting the time between us. I'm happy with the result. I'd hire them again!

I wish I had the before and after video but you can see that there is no issue when switching from cold to hot or hot to cold water, thanks to amazing service Daniel provided. Overall, Artisan Plumbing is the best we so far had - they are professional, on time, and they fix the issue you have. Period. Highly recommended for any customer looking to their services! Special thanks to the team with booking and making the arrangements as soon as possible. You guys are as good as your service personal in the front line ❤️🙏

15+ years ago I used to use Artisan at a rental condo and received good service. I do not know what has changed, but my recent attempt to use them landed me with a bill over $300 and no repair to the rental condo shower after three months. First they couldn't find the part. Then they found a very expense source (about $500) for which I had to give permission. Ultimately they did not charge me for the part because it was the wrong part. But they charged me for the time they spent not finding the right part, and to boot, communication was absolutely terrible. Once a month my tenant would ask, "Hey can we get this repaired," to my surprise -- why is my tenant informing me of the lack of progress rather than Artisan? I called another plumber and he found the part and replaced it within a week. I do not understand why the Artisan plumber failed to find the part, why Artisan failed to communicate with me, why they simply dropped the ball until I pestered them every four weeks, and why they charged me for their time when their time was spent not finding the right part. Why am I paying for them not to do their job reliably?

Artisan is our go-to plumbing company at my strata. We've called them in for burst pipes in the buildings and under the front street, and have been happy with the service. These were big jobs, so naturally the bill was big, but it seemed reasonable. Recently I had Artisan in for some simple domestic plumbing and was very pleased with the service. The technician was pleasant, fast, and competent (everything is fine one month later). I bought my own fixtures (at Artisan's suggestion), and even with a van fee and some miscellaneous parts (which probably cost more than off the shelf at Home Depot) I was surprised that the bill was lower than expected. Very happy with the service.