MacPherson Plumbing & Heating (Arnprior) Ltd

I cannot recommend this company enough. I went in this morning needing a new hot water tank and explained that I had no hot water at all. Within only two hours, I already had a team at my house installing a brand new tank. From start to finish, everyone was incredibly kind, professional, and welcoming. The installers worked so efficiently, made sure everything stayed clean, and made the whole experience stress-free and comfortable. It’s rare to find service this fast while still feeling genuinely cared for as a customer. I’m beyond grateful for how quickly they helped me and how amazing the entire experience was. Thank you again for such outstanding service!

We have used MacPherson Plumbing twice. First was replacing our pressure system and yesterday they replaced our hot water tank. Their service is excellent and they stand behind it 200%. We wouldn’t consider using anyone else. From our first interaction to our last they were super professional and caring. Excellent experience!

We had a sump pump fail. I spoke with Tanya. She kept me updated on when the plumber would be there. Since our issue was not an emergency, we were able to wait until the next morning. MacPherson's sent out Benjamin to fix it. It was done quickly and professionally. He went out of his way to make sure everything was carefully cleaned up. I was very happy with the service.

Year ago I got a sand filter installed in my houses few weeks ago our tenant called and said it was leaking and it looks like the pvc house was cracked . My wife called sent pictures and their only response was they emailed can’t even call any more and said their supplier has no warranty on the housing I do understand it was a year ago but surely a $900 plus job you should use a supplier that does something you would think. Their customer service could be better and could have come out and looked at it but I guess that’s the way the world goes now!! oh btw the part wasn't broken by the user either nice try!!! Like how would know it was broken buy the user? sure u saw pics but if you cared to look at it in person you could see wasn't broken by user but that's fine. Merry Christmas

If I could give less stars I would. I'm writing this after watching my partner go through the WORST customer service experience ever. where to begin.,... Plumber says buy this new shower enclosure it will fit. So we buy it. It doesn't fit and now plumber says no glass door only curtain. Did not close door or use any dust curtains when jack hammering through concrete. Dust everywhere. Even the junior plumber / apprentice had to come back and fix the "plumbers" mistakes and apologized for him. Calls were placed to the company but were told "take it up with Frank" (the plumber in question). Save your money and hire a more reputable firm... complete clown show EDIT: As mentioned it was my partner that contracted you not me. happy to discuss with you via phone or in person. 😉 I have reached out to you via email in the hopes you can correct this situation!